Editor’s Note: This is the 12th in a sequence about iconic Westerville businesses that are featured month-to-month.
Westerville Automotive, 31 E. Most important St., has been servicing customers’ cars for 25 several years.
Ken Maginn, manager, mentioned the enterprise focuses on the group, as perfectly as customer gratification.
“We have several right here who arrived from dealership positions (seeking) more local community-based, compact-company-dependent (concentration) to acquire treatment of the buyers and have the loyalty of clients,” he reported. “What we check out to do is be a portion of the neighborhood. That is what sets us apart. We actually try to draw business enterprise from in Westerville. We have a whole lot of prospects exterior Westerville, but we like currently being element of the neighborhood remaining a smaller organization.”
Maginn, who has been with Westerville Automotive for 20 years, claimed owner Richard Aumann bought the spot at 5591 Westerville Street a handful of many years prior to the Uptown area that was opened in 1997.
“This constructing we have photos when it was in fact an automotive dealership way back again in the early 1900s,” he claimed. “I have a photograph of a Hudson dealership in 1915, I think. It just says ‘Westerville Vehicle Sales.’ In the ’40s and ’50s, it was a dealership Vern Bailey owned.”
He mentioned a fire at the setting up in the 1930s. In 2017, it underwent a important façade rework, featuring a retro seem.
Maginn explained Scott McClure, who has been with the firm given that the mid-1980s, is the standard supervisor of the two places, including that McClure is a common on Vehicle Smarts Radio on Saturday mornings on 610 WTVN with host Dan “Boots” Longenette.
“You can simply call in and question thoughts,” Maginn reported. “People get in touch with in and say, ‘Hey, my auto is carrying out this.’ It is three car or truck men speaking, normally. If they can not figure it out or if it isn’t anything they just can’t resolve by on their own, he may well say you may well want to look at out Westerville Automotive.”
The Reynoldsburg resident mentioned the business provides everything from switching a headlight bulb to replacing an whole engine.
“The only matter we really don’t do right here is collision mend,” he claimed. “We do all kinds of mechanical maintenance on all types of cars and trucks. We’re a NAPA AutoCare Center.”
In a the latest Google assessment, Stephanie Lessen wrote,” I’ve been going here for years. Used to only have the one particular locale, but the Uptown is so nearer for me now. I don’t trust anybody else with my vehicles. They are usually up front and honest in their pricing.”
In another evaluation, Chris Ray wrorte, “These guys are fantastic! The employees is professional and pleasant. My technician, Zach, did a excellent maintenance position to the entrance suspension in my Jeep, and it now rides the finest due to the fact I have owned the car or truck. Their support has been exceptional.”
Maginn claimed the Uptown area has 5 whole-time and two aspect-time workforce, and the Westerville Highway store has 7 full-time and two section-time staff members.
Brad Copen, the center’s support adviser, has worked at the Uptown shop for six yrs.
“I go house and rest really properly at night time,” he reported. “The administration right here wishes you to take care of the shopper. I worked at dealerships for above 20 a long time. There is practically nothing completely wrong with dealerships, but they push, thrust, thrust to want you to do more and much more. I felt I was not having care of the shopper the way they really should have been.”
When he interviewed for the task, Copen claimed, the management advised him the most important aim is to choose treatment of the shopper.
“You hear that all the time, but you could see it in their eyes,” he explained. “They intended precisely that. I approach on retiring from here if I can.”
Copen, a Grove City resident, explained he follows tips his father had presented him quite a few yrs ago – to treat people today the way you want to be handled.
“The Bible tells me, how can I appreciate someone if I really do not really like myself?” he mentioned. “When people walk via that doorway, I love these people up below in Westerville. I seriously do. They are wonderful persons. They get to the point where by they belief you. They will say, even right before we know what is wrong, ‘Just correct it.’ I still simply call them. That’s how significantly they believe in us, and they have confidence in we’re heading to get care of them in the right way.”
Copen said the assistance middle begun out by performing 30 to 40 repairs a thirty day period it now averages 80 to 85.
“We could have the greatest thirty day period we have ever had this month, and that will be close to 96,” he stated. “We have a superior group of guys who work incredibly challenging. They will remain just after hours to correct cars to make positive the shopper is taken care of.”
Small business several hours are 8 a.m. to 6 p.m. Mondays by Fridays and 9 a.m. to 2 p.m. Saturdays. It’s shut Sundays.